Effective Date: 25/09/2026
At Azhari Online, customer satisfaction and product quality are our priorities. We take care to ensure that every skincare product is properly packed and delivered in good condition. Please read the following policy carefully before placing your order.
1. Return & Exchange Period
We accept eligible return or exchange requests within 7 days from the date of delivery.
Customers must contact Azhari Online within this 7-day period to report any eligible issue with their order. Requests received after 7 days may not be accepted.
2. Eligible Returns & Exchanges
A return or exchange may be accepted in the following circumstances:
- The product was received damaged.
- The product was received defective or unusable.
- The product was expired at the time of delivery.
- The wrong product was delivered.
- The product received does not match the product ordered.
For damaged or defective products, customers may be required to provide clear photographs or videos of the product, packaging, shipping label, and damage to assist with verification.
3. Non-Returnable Products
For hygiene and safety reasons, skincare products that have been opened, used, altered, or damaged after delivery by the customer are generally not eligible for return, exchange, or refund.
Change of mind, incorrect product selection, or personal preference does not qualify for a return or refund unless otherwise agreed by Azhari Online.
4. Refunds
If an eligible return is approved, Azhari Online will process the applicable refund after the returned product has been received and inspected.
The refund amount and method will depend on the circumstances of the return and the original payment method. Any applicable shipping or handling charges may be non-refundable unless the return is due to an error or fault on the part of Azhari Online.
5. Damaged Products
If your order arrives damaged, please notify us within 7 days of delivery.
We recommend taking photographs or a video of the package and product immediately after receiving the order. This information may be required to verify the damage and process your request.
6. Expired Products
Customers should check the expiry date of the product upon delivery. If a product is found to be expired when received, please contact Azhari Online within 7 days of delivery with your order details and supporting photographs.
Products that expire after delivery due to normal storage or use are not eligible for a refund or exchange.
7. Return & Exchange Process
To request a return, exchange, or refund:
- Contact Azhari Online Customer Support within 7 days of delivery.
- Provide your order number and details of the issue.
- Submit photographs or videos where requested.
- Wait for confirmation from our support team before sending the product back.
- If approved, follow the return instructions provided by our team.
Do not send products back without receiving return instructions from Azhari Online.
8. Product Condition & Verification
All returned products are subject to inspection. A return, exchange, or refund will be approved only after the product and the reported issue have been verified.
Azhari Online reserves the right to reject a return or refund request if the product does not meet the conditions specified in this policy or if the reported issue cannot be verified.
9. Contact Us
For questions regarding returns, exchanges, or refunds, please contact our Customer Support team through the contact details provided on the Azhari Online website.
Azhari Online
Email: support@azharionline.in
Website: www.azharionline.in
Azhari Online – Skincare You Can Trust